CUSTOMER CARE SKILLS TRAINING

Whether you're involved in the construction industry or a call centre, customers are a company's life blood and customer relationships need to be nurtured and developed over time. Our customer care skills training aims to give practical advice to those on the frontline of customer care whether that be face-to-face, on the telephone or via email. The courses will ensure staff have the relevant customer care skills to communicate with customers in a professional and concise manner with an appreciation for email & telephone etiquette.

These Customer Care courses will benefit people in, or looking to enter, the following job roles:

Customer Service Advisers, Account Managers, Receptionists, Sales Staff, Administrators, Team Leaders and anyone that comes into direct contact with customers.

Our Customer Care Courses

• Reception and Telephone Skills
• Dealing With Difficult Customers
• Communication Skills

Our customer care skills training courses are available through our public programmes as well as through our fully flexible bespoke training which can be delivered at either our learning centre or at your premises.

Customer Care Skills Course Duration

All courses are 1 Day programmes

When is the Next Course?

• Live Training Schedule

To book onto one of our Customer Care Skills courses please call us on 02920 440010 or book online.. Don't see what your looking for? Then give us a call, we pride ourselves on our flexibility and will tailor a customer services training programme to meet your needs.